Privacy policy

Last updated November 12, 2026

FireHub RMS LLC ("we") provides Fire Hub RMS to fire departments. This policy covers information about department members who use the app.

What we collect

Information your department enters or you provide to use the app, such as your name, contact details, schedule, training and work records; your mobile number if you opt in to text messages; and technical records needed to keep the service secure, such as sign-in times, devices and access logs.

How we use it

Only to provide Fire Hub RMS to your department: scheduling, notifications, records and the reports your department uses.

Sharing

We don't sell your information. We don't share your mobile number or text message opt-in information with anyone for marketing or any other purpose. Information is shared only with your department; with service providers that host or deliver the service for us, such as Amazon Web Services for hosting and text delivery, under contract; or when required by law. Your department's records belong to your department and may be subject to public records laws.

Security

Data is encrypted in transit and at rest, access is limited by role, and access is logged.

Your choices

You can stop text messages at any time by replying STOP or in the app. For other requests, contact your department or sbroska@firehubrms.com.

Patient information

Patient information handled through Fire Hub RMS's EMS features is protected under HIPAA and separate agreements with each department, and is never used for notifications or text messages.

Changes

We'll post any changes to this policy on this page with a new date.