Security and your data
A department's records are public trust. Here is how Fire Hub keeps them separate, protected and recoverable, in plain terms.
Your own copy
Each department runs its own copy of Fire Hub with its own database. One department's records are never stored with another's.
Hosted in Ohio
Fire Hub is hosted on Amazon Web Services in its Ohio region, and your data stays in the United States.
Encrypted
Connections are encrypted in transit, and the servers' disks and backups are encrypted at rest.
Backed up continuously
Database changes are copied off the server within seconds, and the whole server is copied every night and kept for two weeks.
Recovers on its own
If the hardware under a server fails, it moves to healthy hardware automatically. If it stops responding, it restarts. Either way, we're alerted.
Access you control
Every module starts hidden. You decide who can view, edit and manage each one from a single screen, and changes are recorded.
Your sign-in
Use your Microsoft 365 accounts, with your own two-step sign-in rules, or Fire Hub's own sign-in, which limits repeated sign-in attempts.
Yours to take with you
Your records belong to your department. You can ask for a full export at any time, and they remain subject to your public records and retention rules.
Patient information
The patient care report module is in development and is being built to the HIPAA Security Rule from the start.
- Kept apartPatient records live in their own encrypted database, never in the station screens, notifications or reports.
- Only the people on the callCrews see their own calls. Anyone else gives a reason, and the look is flagged.
- Every view recordedEach time a chart is opened, printed or exported, it's logged in a record that can't be quietly changed.
- Agreements in placeA business associate agreement with each department, and with our hosting provider.
Questions from your IT or legal team
We'll answer your department's security questionnaire and walk your IT staff or counsel through how Fire Hub is set up. Email sbroska@firehubrms.com.
See it set up like your department.
Built and used on shift at a central Ohio fire department. See it set up with your shifts and stations.